Are there any specific Corona-Rules in place?
Due to the ongoing risk of corona, we kindly ask you to come to your appointments at the MIS Clinic unaccompanied.
Please also note the ban on visitors at the MIC Clinic. We are a “Covid-free” clinic and would like to remain so for the benefit of our patients. We will take care of you and be there for you during your – usually very short – stay.
Thank you for your understanding.
Barrier-free building- is the hospital wheelchair friendly?
The building of the MIC Klinik is barrier-free according to the standard for barrier-free construction in the terms of the German Disability Equality Act (BGG) § 4. With us, all patients, regardless of their limitations, can enter and leave the rooms without outside help and move around freely.
What are the dining options for visitors in / around the hospital?
The Pauls Deli in the main building offers a variety of wonderful snacks and warm lunch.
We have also compiled a list of restaurants and Cafés in the surrounding area for you.
When will I be discharged?
Before you are discharged you will be seen by the surgeon who performed the operation. Only the surgeon may decide if you are fit to leave. If this is the case, discharge is mostly somewhere between 9 and 11 am in the morning.
Can I smoke in the hospital?
The MIC Hospital follows a strict non-smoking policy. However, if you like you may use a small smoker’s pavillon on the grounds.
Which languages are spoken at the mic?
We can help you when you make an appointment in English. However, we cannot guarantee that you will be seen, examined, operated on, visited by and / or cared for by English Speaking staff members. This applies to every area of the hospital. If you are uncertain about the command of your German, please let us know if you will be bringing someone with you to translate. Thank you for your understanding.
Will my surgery be covered by insurance?
If your operation is a medical necessary, the insurance will cover the costs.
Do you accept both public and privately insured patients?
We treat all patients with any type of insurance.
Can I buy a newspaper in the hospital?
We do not have a news-agents, gift shop or flower shop in the hospital or in walking distance.
Private patients will receive a newspaper daily.
Are the rooms air-conditioned?
All patient’s rooms are air-conditioned.
You can get well in comfortable surroundings.
Are private rooms available?
We offer single rooms which you may book as a private patient. You can also enjoy a few small perks like slippers and gown and a daily paper.
The hospital offers only single and double rooms.
How are the patient’s rooms?
The MIC has spacious single and double rooms. They all have en-suite bathrooms, safes and a large flat-screen TV.
There is also the hospital’s own patient TV, German Healthcare TV.
Free telephone calls and WLAN, seating with a small table and large windows are standard in the MIC.
The rooms are all equipped with air conditioning.
Can my family / friends eat at the hospital?
If you let our staff on the ward know ahead of time we can order a lunch for your relatives.
There is also a cafeteria located in the building of the MIC hospital run by the Hubertus hospital.
What are the dining options for patients in / around the hospital?
Our hospital offers a rich breakfast and evening buffet in the lobbies as well as a selection of hot meals for lunch, which you can take in your room. The food is specially prepared for our patients.
There is also a cafeteria run by the Hubertus hospital in the building.
Is there a safe in the room?
Yes, every room has a safe in the locker. Double rooms have two lockers and 2 safes. Instructions are located in the room. It is advisable, however, to keep valuables to an absolute minimum.
What should I bring with me on the day of surgery?
Please bring comfortable and loose-fitting clothing, toiletries,
and nightwear as well as
medications you take regularly.
We allow mobile phones and laptops and you can use the free hospital WLAN.
You are welcome to bring your favourite relaxation CD with you to the operation.
Where do I go once I arrive?
A detailed description of the individual entrances and directions can be found here.
What are the public transportation options?
Bus and train lines near the MIC can be found under this link.
You can access Google Maps here.
Where can I park my car?
We do not offer parking on the hospital grounds, however there is usually sufficient parking around the hospital.
Is the hospital always open?
Our hospital is always open, however we do have administrative hours. These are:
Mondays-Fridays from 8.00 – 18.00 and Saturdays from 8.00 – 13.00 O’clock.
What are your visiting hours?
Visitors are welcome between 10 am and 8 pm.
I have to cancel / reschedule my surgery. What do I do?
If you are unable to attend your surgery appointment, please cancel it 24 hours in advance at the latest, for a surgery appointment on a Monday at the latest 48 hours in advance, in writing, by fax: 030 809 88 188 or e-mail: firstname.lastname@example.org.
On which days is the hospital administration available?
The Logistics Center is available for you Mondays through Fridays from 8am – 6pm and Saturdays from 8am until 1pm.
No questions of an administrative nature will be answered outside this period.
Requests received outside of these hours cannot be processed.
Will I need a second appointment before the planned operation date?
Normally you will not have to come back again before the day of the operation. In some cases, when further examinations are required, there may be a second consultation.
This does not apply to our Center for Bariatric Surgery.
How long does the first consultation usually take?
As we do like to give every single patient all the time they require, and taking into consideration that you will be seeing both the surgeon and the anesthetist, as well as spending some time with our staff, we ask you to take at least 1,5 to 2 hours of your time.
This does not apply to our Center for Bariatric Surgery.
How much time will I probably spend in the waiting area?
Please keep in mind that every patient deserves all the time they need to have their individual questions answered during consultation. Waiting time in a hospital also depends on whether there is an emergency, complicated cases, patients with special needs or fears, and many other factors. We can assure you, however, that we always organize the consultations in consideration of the shortest waiting time possible and with your comfort and time in mind.
How late can I cancel my appointment?
You may cancel any time prior to your appointment.
We do however ask you to please cancel as soon possible.
Can I download / print and fill out any forms for my first appointment?
You are welcome to download the following documents prior to your first appointment. Please be aware, that further documentation will ne needed during your first visit.
Pre-operative medical history
Do I have to pay a fine if I cancel?
No, we will not charge you if you cancel and you must not fear any sanctions. However, as we have many patients seeking help who deserve a smooth process, we would ask you to please cancel your appointment on time. You do not have to give us a reason.
Can I cancel my appointment if I have to?
Yes. Please cancel by sending an email at least one day prior to your appointment to email@example.com.
You can also phone us at 0049 (0) 30 809 88 155.
What should I bring with me to the first appointment?
If you have a physician’s referral, please bring that with you. We will also need an ID and your insurance card.
Please feel free to download and fill in the following forms:
Can I make an appointment for a second opinion?
Normally we would advise you to have a physician’s referral, as we are a hospital specialized in laparoscopic operations. Should you not have a referral, please send an email to firstname.lastname@example.org or call us at 0049 (0)30-809 88 155 and we will answer all questions.
Do I need a physician’s referral?
As a German citizen you would normally require a physician’s referral, as we are a hospital specialized in laparoscopic operations. Should you not have a referral, please send an email to email@example.com or call us at 0049 (0)30-809 88 155 and we will answer all your questions.